12/31/2023 0 Comments Tomtom mydrive connect server busyScroll down to see your connection status. Note: To check the type and status of your connection, open the Main Menu, scroll to the right of the screen and select the question mark Is shown and you can start the updates through the menu on your device.įinally, if you want to sync places, destinations or routes from MyDrive to your device, you need to be connected through either Wi-Fi, a built-in SIM card for your device or through a paired smartphone, depending on your device. Once your device is recognized by MyDrive Connect, the message In this case you need to have MyDrive Connect installed on your computer. Scroll to the right of the screen and select SettingsĮnter the login information for the Wi-Fi network and selectĪlternatively, you can use your computer’s internet connection. To connect to a Wi-Fi network, switch on your device and do the following: To update software, maps, or speed cameras on your device, you should be connected to a Wi-fi network. HOW DO I PERFORM A FACTORY RESET ON MY DEVICE? If you are getting the error message while you are trying to update your device or log in to MyDrive, you need to check that your device has a proper connection.If you get this error message the first time you’re using your new Wi-Fi device, it can be resolved with a reset. "We are having trouble accessing TomTom services. See:įor some older devices it might no longer be possible to purchase or renew TomTom services.Sometimes when trying to login with your TomTom account on your Wi-Fi device you might see one of these messages: If you are still not able to access your LIVE Services, reset your device to factory settings. Make sure that the Traffic service subscription is valid and activated.Ģ. , check again after completing all troubleshooting steps After resetting your device, wait for one hour and then check if your device can connect. f you are still not able to access your services, reset your device to factory settings. MyDrive Connect will start automatically. Connect your device to your computer using the USB cable. Download for Latest Mac or Mac 10.6 to 10.9 or Mac 10.10 to 10.12. Check that the Traffic service subscription is valid and Activatedįor Smartphone Connected devices, make sure your phone is compatible andĢ. Install MyDrive Connect on your computer. If this option is not available on your navigation device, from theįor Mazda Navigation System NB1 LIVE: From the Main Menu, selectĪfter following these steps, you'll see one of these screens:ġ. How do I perform a factory reset on my device?Ĥ. If you are still not able to access your services, reset your device to factory settings. See:Ĭonnecting your GO Discover/ Expert to TomTom services using your smartphoneģ. Make sure your phone is connected to your navigation device. Make sure that the Traffic service subscription is valid and listed as Activated If you're unsure of the model of your navigation device, you can click our chatbot Bongo in the bottom-right of the page to get help identifying your device.Ģ. TomTom GO Discover / GO Expert / GO Camper Max / GO Exclusive GO Discover, GO Expert, GO Camper Max & GO Exclusive If you are still unable to connect, the following steps depend on the type of navigation device you have: In some cases, you might see an error message while trying to connect to TomTom Traffic or LIVE Services. Make sure that you're in a country with TomTom Services coverage. A low battery may prevent your device from receiving TomTom Services. No GPS signal on your navigation device? Here's what to do You should see your current position on the driving view. Make sure that your device has a valid GPS signal. See:Ībout sharing information to use TomTom Traffic or LIVE Services Make sure that information sharing is enabled on your navigation device. TomTom Services are not available when your device is connected to your computer. If you are unable to connect to TomTom Traffic or LIVE Services, do the following:Ĭonnected to the computer.
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